macOS Recovery is part of the built-in recovery system of your Mac. You can start up from macOS Recovery and use its utilities to recover from certain software issues or take other actions on your Mac.
How to start up from macOS Recovery
And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. Note: Some features are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. Which Mac products are you able to repair? We can repair any Mac product, any age. Our Technicians are experienced in fixing MacBook, MacBook Air, MacBook Pro, iMac and Mac mini. Can you fix iPads? IPads are a little bit unique in that we can't fix hardware problems in-house, but work directly with Apple to get you a quick fix.
Repair Apple Software Update If a user already has Apple Software Update, but it doesn’t function properly on their Windows machine, they should check whether the app is up to date. It can be done by going to Start Menu and clicking on the Apple Software Update in All Programs. PC Repair attempts to optimise system settings to ultimately help the computer run just a little bit faster. It can adjust the internet connection settings to achieve smoother browsing, faster downloads and better audio/video call quality. PC Repair attempts to optimise system settings to ultimately help the computer run just a little bit faster. It can adjust the internet connection settings to achieve smoother browsing, faster downloads and better audio/video call quality.
- Turn on your Mac and immediately press and hold these two keys: Command (⌘) and R. Need help?
- Release the keys when you see an Apple logo, spinning globe, or other startup screen.
- You might be prompted to enter a password, such as a firmware password or the password of a user who is an administrator of this Mac. Enter the requested password to continue.
- Startup is complete when you see the utilities window:
- After starting up from macOS Recovery, select a utility, then click Continue:
- Restore From Time Machine Backup:Restore your Mac from a Time Machine backup.
- Reinstall macOS: Download and reinstall the Mac operating system.
- Get Help Online: Use Safari to browse the web and find help for your Mac. Links to Apple's support website are included. Browser plug-ins and extensions are disabled.
- Disk Utility: Use Disk Utility to repair your disk or erase your disk or other storage device.
Additional utilities are available from the Utilities menu in the menu bar: Startup Security Utility (or Firmware Password Utility), Network Utility, and Terminal.
- To quit macOS Recovery, choose Restart or Shut Down from the Apple menu . If you want to choose a different startup disk before quitting, choose Startup Disk from the Apple menu.
If you can't start up from macOS Recovery
If your Mac can't start up from its built-in macOS Recovery system, it might try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup:
To manually start up from Internet Recovery, press and hold either of these key combinations at startup:
- Option-Command-R
- Shift-Option-Command-R
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If startup from Internet Recovery is unsuccessful, you see a globe with an alert symbol (exclamation point):
In that case, try these solutions:
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- Make sure that your Mac can connect to the Internet. If you're not prompted to choose a Wi-Fi network during startup, move your pointer to the top of the screen, then choose a network from the Wi-Fi menu , if available.
- Press Command-R at startup to try using the built-in Recovery system instead of Internet Recovery.
- Connect to the Internet using Ethernet instead of Wi-Fi, or vice versa.
- Connect to the Internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the Internet access that macOS Recovery needs.
- Try again later, because the issue might be temporary.
- Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.
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If you still need help, please contact Apple Support.