On this page:
Download and install the new client
Using your MIT Kerberos credentials, log into remotehelp.mit.edu/login and click on 'Download Representative Console' under 'My Account'. This will download the new rep console client to your device. Once the new client is up and running, the new interface will look like this:
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Connecting to user machines
Bomgar Mac Client
Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. As in Bomgar 18, sessions are initiated by having the user navigate to remotehelp.mit.edu and download your session
The user then navigates to their download location to run the support session client
If the user receives this prompt, have them select 'Open':
The session will launch on the user's end
Accept the session in the representative portal
Initiate Screen Sharing
-Have the user select 'Allow'
Special permissions for Catalina
Catalina requires BeyondTrust RS to ask permission to record the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client. If you click the banner, it will re-prompt the user for the appropriate feature.
Topics Map > Computer Operations Engineering > Service Desk
Instructions on how to download and login to Bomgar Console.
To login to Bomgar Console, please follow the instructions listed below.
Visit: https://remote.uillinois.edu/login(Log in with Net ID and AD Password)
Free Bomgar
From the drop down menu, user must choose the platform and select Download Bomgar Representative Console radio button. User will then select Run, to allow client download. Bomgar Representative Setup screen will appear. Follow onscreen prompts:
If successful, user should be able to login to Bomgar Console:
See Also:
Bomgar Representative Console Download Mac
Keywords: | Bomgar, dowload, login, chat, first time user, AITSSuggest keywords | Doc ID: | 55006 |
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Owner: | JC S. | Group: | University of Illinois System |
Created: | 2015-08-12 14:27 CST | Updated: | 2018-05-16 13:44 CST |
Sites: | University of Illinois at Springfield, University of Illinois System | ||
Feedback: | 52CommentSuggest a new documentSubscribe to changes |